Online Help Center
Online Help Center
Prodigi's Set-Top Box Instructions
“The Prodigy Set-Top Box is a small device that connects to your TV to deliver digital cable channels, similar to a DTA (Digital Terminal Adapter). It allows you to access your subscribed TV services, manage channels, and enjoy high-quality digital programming without needing a smart TV. With the set-top box, you can easily navigate your cable lineup and get the most out of your TV service
Fire TV Stick Instructions
A Fire TV Stick is a small streaming device that plugs into your TV’s HDMI port, giving you access to thousands of movies, shows, and apps. It lets you stream content from popular services like Netflix, Hulu, Prime Video, and more, all in one place. With a simple remote, you can easily search, play, and control your favorite entertainment right from your TV.
Roku Streaming Device Instructions
A Roku Streaming Stick is a compact device that plugs into your TV’s HDMI port, turning any TV into a smart TV. It gives you access to thousands of streaming channels and apps like Netflix, Disney+, Hulu, and more. Using the Roku remote, you can easily browse, play, and control your favorite shows and movies right from your TV.
Fire TV Stick Instructions
A Fire TV Stick is a small streaming device that plugs into your TV’s HDMI port, giving you access to thousands of movies, shows, and apps. It lets you stream content from popular services like Netflix, Hulu, Prime Video, and more, all in one place. With a simple remote, you can easily search, play, and control your favorite entertainment right from your TV.
Prodigi's Set-Top Box Instructions
“The Prodigy Set-Top Box is a small device that connects to your TV to deliver digital cable channels, similar to a DTA (Digital Terminal Adapter). It allows you to access your subscribed TV services, manage channels, and enjoy high-quality digital programming without needing a smart TV. With the set-top box, you can easily navigate your cable lineup and get the most out of your TV service
Fire TV Stick Instructions
A Fire TV Stick is a small streaming device that plugs into your TV’s HDMI port, giving you access to thousands of movies, shows, and apps. It lets you stream content from popular services like Netflix, Hulu, Prime Video, and more, all in one place. With a simple remote, you can easily search, play, and control your favorite entertainment right from your TV.
Roku Streaming Device Instructions
A Roku Streaming Stick is a compact device that plugs into your TV’s HDMI port, turning any TV into a smart TV. It gives you access to thousands of streaming channels and apps like Netflix, Disney+, Hulu, and many more through Roku’s easy-to-use interface. Using the Roku remote, you can quickly browse, search, and control your favorite shows and movies, making streaming simple and affordable for any home.
Apple TV Streaming Device Instructions
Apple TV is a compact streaming device that plugs into your TV’s HDMI port, turning any TV into a powerful smart entertainment hub. It gives you access to thousands of streaming apps like Netflix, Disney+, Hulu, Apple TV+, and more, all in one place. Using the Apple TV remote, you can easily browse, play, and control your favorite shows, movies, and apps, while also enjoying features like AirPlay, Siri voice control, and seamless integration with other Apple devices.
Online Help Center
Streaming Device Setup Guides
speed issues?
Test Your Connection Here
Running a quick speed test is a great way to make sure you’re getting the full performance of the Prodigi fiber network. If you’re a current customer and notice slower speeds than expected, the issue may sometimes be related to something within your home network rather than the fiber connection itself.
The router may simply need to be power cycled, unplugged from the power outlet for 30 seconds and reconnected to power. If problems continue after trying these steps, don’t hesitate to contact the Prodigi support team for assistance.
Supported Devices & Channel Lineup
Techincal Support On-Line Form
Fill out the form below to submit your technical support issue or concern. A member of our team will review your request and respond as soon as possible. For immediate attention please call 304-777-4444.
Help & Setup Guides
Techincal Support On-Line Form
Fill out the form below to submit your technical support issue or concern. A member of our team will review your request and respond as soon as possible.
Contact Us
A member of our team will review your request and respond as soon as possible.
For immediate attention please call 304-777-4444
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