Prodigi Privacy Statement
Digital Connections DBA Prodigi (collectively referred to as “Prodigi”) is committed to protecting your privacy and developing technology that gives you a safe on-line experience. This Statement of Privacy applies to Prodigi’s websites and governs data collection and usage. By using the Prodigi websites, you consent to the data practices described in this statement.
Collection of Personal Information
Prodigi collects personally identifiable information, such as your email address, name, home or work address or telephone number. Prodigi also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. Information about your computer hardware and software is also automatically collected by Prodigi. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Prodigi or the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Prodigi websites. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive date through Prodigi’s Public message boards, this information may be collected and used by others. Note: Prodigi does not read any of your private online communications. Prodigi encourages you to review the privacy statements of websites you choose to link from Prodigi so that you can understand how those websites collect, use and share your information. Prodigi is not responsible for the privacy statements or other content on websites outside of the Prodigi website family. Use of Personal Information Prodigi collects and uses your personal information to operate the Prodigi websites and deliver the services you have requested. Prodigi also uses your personally identifiable information toinform you of other products or services available from Prodigi and its affiliates. Prodigi may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Prodigi does not sell, rent or lease its customer lists to third parties. Prodigi may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In most cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third part. In addition, Prodigi mayshare data, with trusted partners to help us perform statistical analysis, send you email or post mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Prodigi, and they are requited to maintain the confidentiality of your information. Prodigi does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Prodigi keeps track of websites and pages our customers visit within Prodigi, in order to determine what Prodigi services are most popular. This date is used to deliver customized content and advertising withing Prodigi to customers whose behavior indicates they are interested in a particular subject area. Prodigi websites will disclose your personal information, without notice, only if required to do so by law or in good faith belief that such action is necessary to: (a) confirm the edicts of the law or comply with legal process served on Prodigi’s site; (b) protect and defend the personal safety of users of Prodigi, or the public.
Use of Cookies
The Prodigi websites use “cookies” to help you personalize your on-line experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only by read by a web server in the domain that issues the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Prodigi pages, or register with Prodigi’s site or services, a cookie helps Prodigi to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Prodigi website, the information you previously provided can be retrieved, so you can easily use the Prodigi features you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Prodigi services or websites you visit.
Security of Personal Information
Prodigi secures your personal information from unauthorized access, use of disclosure. Prodigi secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, and use of disclosure. When personal
information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as Secure Socket Layet (SSL) protocol. Changes to this Statement Prodigi will occasionally update this statement of privacy to reflect company and customer feedback. Prodigi encourages you to periodically review this statement to be informed of howProdigi is protecting your information.
Contact Information
Prodigi welcomes comments regarding this Statement of Privacy. If you believe that Prodigi has
not adhered to this Statement of Privacy, please contact Prodigi at support@prodigiwv.net. We
will use commercially reasonable efforts to promptly determine the problem.
SMS Terms and Conditions
Consent to Receive Messages
By providing your mobile number and opting in, you consent to receive SMS messages from Prodigi (“Prodigi”, “we”, “us”, or “our”) for the following purposes:
· Visit Booking Confirmation: including date and time. Confirmation or Rescheduling options and Contact Phone Number are included on the messages.
· Visit Reminder: including date and time. Confirmation or Rescheduling options and Contact Phone Number are included on the messages.
Message frequency may vary based on your activity and preferences.
Opting Out
You may opt out at any time by replying STOP to any SMS message. A confirmation message will be sent, and you will no longer receive SMS messages from us unless you opt
in again. Note: Opting out may limit your ability to receive Appointment Notifications.
Help and Support
For assistance, reply HELP to any SMS message or contact our support team:
Email : support@prodigiwv.net
Phone (US): +1 (304) 777-4444
Message and Data Rates
Standard message and data rates may apply as per your mobile carrier plan. We are not responsible for any charges incurred by participating in our SMS program.
Supported Carriers
SMS messaging is supported by most major mobile carriers but may not be available in all areas. Message delivery is subject to network availability and performance.
We are not liable for delays or message delivery failures.
Privacy
Your privacy is important to us. All information collected through the SMS program will be used in accordance with our
Privacy Policy, available at: https://www.prodigiwv.net/legal/
Eligibility
To participate, you must be at least 18 years old (or the age of majority in your jurisdiction) and be the authorized user of the mobile number provided.
Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our SMS services constitutes your acceptance of such changes.
ISP Transparency Disclosure
Digital Connections Inc. DBA PRODIGI (referred to herein as Prodigi)
Connectivity Overview
Prodigi currently offers Fiber Optic internet services.
Network Management Practices
Prodigi currently has no congestion management. The bandwidth available to these services does not require it.
Blocking
Prodigi does not block or otherwise prevent end user access to lawful content, applications or services.
Application-Specific Behavior.
Prodigi places no port restrictions or rate controls to block or hinder any specific service.
Device Attachment
Prodigi places no explicit restrictions or regulations on what Internet connected devices you choose run. We do however reserve the right to ban or refuse to allow the connection of devices that
we determine may cause performance issues on our network or that may degrade the quality of service to customers.
Security
Prodigi offers no inherit security to your overall Internet connection. It is recommended that customer run their own security software on their devices for the highest level of possible protection.
Performance Characteristics
Service Description
For anyone wising to test their own internet speeds, we recommend starting at https://speedtest.net. This will show you real network speeds when connected back to Prodigi. It is impossible for us to control the speeds
that are achieved outside of our network, but we do offer enough bandwidth to supply all of our customers. If you feel you are not getting your advertised speed, please contact Prodigi with your concerns.
Impact of Specialized Services
Prodigi does not currently, and has no plans to offer any additional or specialized services that would affect overall network performance.
Policies
You can visit http://www.prodigiwv.net/privacypolicy at any time to check the most up-to-date version of our privacy policy.
Redress
If you are experiencing problems or have any questions about your service, you can call Prodigi Customer Service at 304-777-4444.
Title I Telecommunications Access and Title II Video Programming Access
On October 8, 2010, President Obama signed the Twenty-First Century Communications and Video Accessibility Act (CVAA) into law. The CVAA updates federal communications law to increase the access of persons with disabilities to modern communications. The CVAA makes sure that accessibility laws enacted in the 1980s and 1990s are brought up to date with 21st century technologies, including new digital, broadband, and mobile innovations. The following are highlights of the law.
CVAA Compliance Statement
This section describes the compliance of Prodigi’s service to the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA). Requires video programming equipment to be capable of displaying closed captions, to devices with screens smaller than 13 inches, and requires these devices to be able to pass through video descriptions and emergency information that is accessible to people who are blind or visually impaired, if technically feasible and achievable.
o Our middleware provides a system overlay that removes TV size requirements
· Requires devices designed to record TV programs to pass through closed captions, video descriptions, and emergency information so viewers are able to turn on/off the closed captions and make video descriptions and emergency information audible.
o Closed caption information is saved with all recordings.
· Requires interconnection mechanisms to carry the information necessary to permit the display of closed captions and make video description and emergency information audible.
o Closed caption and emergency information is maintained through all of our equipment.
· Requires user controls for TVs and other video programming devices to be accessible to people who are blind or visually impaired, and requires TVs and other video programming devices to have a button, key, icon, or comparable mechanism designated for activating closed captioning.
o The Set-Top remote has a Closed Caption button that allows users to toggle CC on/off both live and recorded programs.
· Accessibility requirements fir televisions, set-top boxes, and similar devices that receive or play back video programming and are manufactured, leased, or requested after December 20, 2016.
o The ProdigiTV application with Android, Google, and iOS device provides Audible Accessibility reading.
· Requires covered devices to enable consumers to adjust closed captions in a variety of ways, including their color (both text and background color), size, fonts, opacity, edge attributes and language selection. This applies to equipment manufactured on or after January 1, 2014.
o The current Set-top box allow customers to change the Closed Captioning by pressing the CC button to Toggle through the advance Closed Captioning options.
If you have any questions or need further information regarding this compliance statement please contact our business office at 304-777-4444.
Closed Captioning
If you have closed captioning concerns please contact:
Attn: Closed Captioning Compliance
452 Casteel Rd
Bruceton Mills, WV 26525
Call: 304-777-4444
Email: support@prodigiwv.net
